C44's Privacy Policy — Your data, our responsibility

1. Introduction

C44 is a trusted online gaming and Sports Betting platform built for players in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, stored, and protected when you use c44's website, mobile app, and other services.

This Privacy Policy has been written for users in Bangladesh in plain, straightforward language — without hidden clauses or complex legal jargon. Our goal is to ensure you always know what c44 does with your information and what rights you have.

C44's Privacy Policy follows internationally recognized GDPR (General Data Protection Regulation) standards and leading data protection practices. We are responsible custodians of your information and strictly uphold every clause of this Policy.

2. What information we collect

To keep your experience on c44 safe and seamless, certain information is collected. This information falls into three main categories:

C44 does not collect any personal information beyond what is listed above. We believe that collecting the minimum necessary data is the best way to ensure your privacy.

3. How we use your information

C44 uses collected information only for the purposes listed below and for no other purpose:

• Account Management: To verify registration and login, and to keep your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify your identity and age, and to prevent fraud.
• Customer Support: To provide quick resolutions to your questions and issues.
• Promotions & Bonuses: To send you relevant offers and bonuses (you can opt out at any time).
• Responsible Gaming: To identify addiction risks and provide timely support.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve platform performance and enhance user experience.

4. Data sharing & disclosure

C44 does not generally share your personal information with third parties. However, there are limited circumstances where sharing may be necessary:

• Payment Partners: Limited data is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: Server hosting and security service providers — all bound by strict confidentiality agreements with c44.
• Legal Obligations: c44 is legally required to share information with authorities in compliance with court orders, government investigations, or anti-money laundering regulations.
• Business Changes: In the event of a change in c44's ownership or a merger — however, the new owner will be bound to comply with this Privacy Policy.

Outside of the above cases, c44 does not share your information with anyone. All third parties with whom information is shared have signed a data processing agreement with c44 and are bound to protect your information.

5. Cookies & tracking policy

The c44 website and app use cookies to enhance your experience. Cookies are small data files stored in your browser.

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: Remembers your language preference and theme settings.
• Analytics Cookies: To understand which parts of the site are used most — fully anonymized.

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may affect the availability of certain services.

6. Data protection measures

C44 uses industry-leading technology and best practices to protect your data. Our security layers are as follows:

• For all data transfers TLS 1.3 Encryption is applied.
• Sensitive data stored in the database AES-256 Secured with encryption.
• Passwords are never stored directly — only bcrypt Hashing is maintained.
• On the server Firewall & DDoS Protection Active.
• Regular Security Audits & Penetration Testing operated by.
• Staff Data Access role-based access control regulated by.

7. Data retention period

C44 does not retain any information longer than necessary. Retention periods for different types of data are outlined below:

• Account Information: While the account is active and for up to 5 years after closure.
• Transaction Records: Up to 7 years in accordance with financial regulations.
• Gaming History: Deleted 3 years after account closure.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.
• Support conversations: Deleted 2 years after the issue is resolved.

Once the designated retention period expires, your data is automatically deleted or anonymized securely.

8. Your data rights

As a c44 user, you have the following rights. Contact our support team to exercise any of them:

9. Privacy of minors

C44 strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors. This is enforced through age verification and KYC verification during the registration process.

If a parent or guardian believes their minor child has created an account on c44, please contact our support team immediately. We will promptly close the account and delete all associated data.

10. Changes to the Privacy Policy

C44 may update this Privacy Policy from time to time. Changes may be prompted by new services, legal updates, or security improvements. For any significant changes, we will:

• We will send notifications to your registered email or mobile number.
• A clear notice will be displayed at the top of the website.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you disagree with the changes, you may close your account.

11. Get in touch

For any questions, complaints, or requests regarding this Privacy Policy, please contact c44's data protection team. Our support team is available 24/7 to assist you.